Shipping policy
Shipping Policy
At WellSleep, we work hard to process and ship orders as quickly and reliably as possible.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During periods of high demand, promotions, and holidays, processing times may take up to 5 business days. Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
Shipping & Delivery Timeframes
Once an order has been processed and shipped, estimated delivery times are:
- Standard Shipping: 5–10 business days after shipment
Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, customs processing, or peak shipping periods.
Shipping Notifications & Tracking
Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after shipment.
Shipping Delays
While we aim to meet estimated delivery timelines, delays may occasionally occur. WellSleep is not responsible for delays caused by carriers, customs, incorrect shipping information, or circumstances beyond our control.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses may require additional processing time and shipping fees.
Questions & Support
If you have questions about your shipment, please contact our customer support team at support@trywellsleep.com and we'll be happy to assist.